Chatbot now could do more than just comprehending commands. They also can learn and understand languages with the assistance of AI and ML. Chatbot, therefore, has become more intelligent and able to maintain longer conversations with customers in more authentic ways. To some extent, it could take over most of the task of a normal sales representative. Companies that using Chatbot could then save more money on labor, get more brand reputation from customers, and many other benefits. This is the key point that website developers should take in to account to make the web development process more benefits to customers.