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Mobile Application Development: Push Notifications for App Users Engagement and Retention

The mobile application development industry is getting more competitive day by day where the task of retaining users have become more and more difficult. Successfully developed and launching your app is great. However, it is also important that your app will get noticed, downloaded and actually used by users. An effective marketing strategy for your mobile application will not only involve getting more users on-board, but also to keep them engaged and becomes a loyal user of the app.  

One of the most common reasons leading to the failure of an app is due to high app abandonment and churn rate which means that users don’t find your app useful or worthy, and they abandon or completely stop using the app after downloading. The critical task at hand here is to increase app retention rate by incorporating various methods such as: optimize for an easy on-boarding process, email marketing, offers and incentive app program, or push notifications etc.

It’s always said that it costs less and is easier to retain existing customers than to acquire the new ones. Push notifications is the one method that can certainly be implemented to effectively engage and retain app users. Statistics have shown that implementing push notification (in a correct way, of course) can help increase app retention rate by 56% [1] to as much as 180% improvement [2].

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However, it is worth noting that push notifications should be implemented in a way that users will find them relevant and useful. Drowning users in push notifications will make them turn off notifications instead.

Also, push notification should improve app experience for users and help you understand their interest based on the way they respond to the notifications. Thus, it is important that you have a well-defined plan on how to incorporate push notifications to achieve your goals of retaining app users as well as increase engagement.

In this article, we take a look at some key points which will help you successfully implement push notification to achieve the maximum benefits which it can bring to your app, as follow: 

User segmentation

The first thing to do when you start planning to implement push notification should be to segregate or segment your target users. Your app target audiences consist of many different people belonged to different demographics. Each demographic on its own would have different interest and requirement. Therefore, a one-size-fit-all approach wouldn’t be effective. Push notifications should be customized and sent to users based on their own preferences and app using behaviors.

After segmentation, you can easily choose what kind of notification content is more appropriate to send to each particular demographic group, thus, generating more traffic to your app.

Marketing expertise and economics knowledge is useful and should be applied here. Additionally, Push Notification is also known to improve the lead conversations as well.

Personalization

As mentioned above, notifications should be customized according to app users’ interest and behavior. By personalizing the message, you are making it more relevant to users. With advanced mobile technology, push notification can be easily personalized in order to derive maximum benefits out of it. For example: with an ecommerce app, a push notification sent to customers about a promo/discount regarding their abandoned shopping cart items is a great way to re-engage customers to use the app as well as increasing retention rate. The message through push notification should be highly personalized and relevant.

Furthermore, it’s also important that you keep track of how app users responding to the message for their own benefits. Once you have the result based on data collected, you can customize and make the messages to become more specific and relevant. Additionally, you can also incorporate rich notification in your plan of using notification to engage users. Rich notification is a more interactive way to deliver notification by incorporating other elements such as images, media including audio and video into the messages.

App users would be provided with a more pleasant app using experience when receiving more attention, and as a result, app engagement rate will also increase.

Quality vs. Quantity

Implement push notifications incorrectly by sending app users too many irrelevant messages or notifications will have an opposite effect as users will deem the notifications annoying and turn off push notification for your app instead. Therefore, push notifications should be relevant to the category as well as the service and products which your app provide.

Besides, it’s worth mentioning that sending push notification at random intervals is an improper way to implement it. Hence, you should conduct user behavior research and have a well-defined, consistent frequency of sending push notification. As a general rule, regardless of the frequency and time which you send out notification, your message should always add value and be useful to users.

Re-engage users

One of the most noticeable benefits of push notification is to bring back users on-board and lower app churning rate. It has been found that over 50% of users come back to the app within one month if push notification is enabled. For example of an e-commerce app, sending users push notifications with message about promotions program and discount can help re-engage users with the app. This is one of the effective marketing tactics which is widely incorporated for mobile app development.

App Metrics Tracking

Based on the results collected from users’ response data, you will get an overview of how well your app perform with all the necessary metrics. Furthermore, based on the results accumulated, you can perform A/B testing and other testing and determine which strategy would yield better result to follow and bring improvement in push notification. This would help increase users’ loyalty.

Let’s go back to the example of an e-commerce app – from the data gathered on user’s behavior – you should have a detailed picture of how users using your app to shop. For example: some customer only shop at a specific time span, delivery to the same location, or if users mostly just purchase items belonged to a certain category etc. All these insights gathered can help you customize and personalized the messages to be more users-centric and improve push notification services.

Conclusion

Push notification is considered as one of the most effective way in mobile app development to engage with new app users, gaining their attention and make them becomes loyal customers. It is also an effective strategy to re-engage with abandoned users. However, it is important that you have formulate a plan to implement notifications with relevant content and timing to make them useful as well as attractive to customers.

Sidenote:

TP&P Technology is a top mobile app development company in Ho Chi Minh City, Vietnam.

Contact us today to know more about our software development outsourcing service, specifically Mobile App Development service (iOS and Android) and see how we can help you effectively implement your mobile development and marketing strategy requirement.

References:

  1. https://marketingland.com/mobile-app-push-notifications-drive-90-day-retention-rates-by-as-much-as-180-134026
  2. http://info.localytics.com/blog/app-user-retention-improves-in-the-us