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Salesforce CRM: Integration Solution with Mulesoft

Why MuleSoft for Salesforce Integration?

In the previous articles, we have explored the importance of Salesforce CRM integration as well as its common integration scenarios. Even though Salesforce, in itself SaaS, is a cloud company, most of its customers are still using Salesforce CRM together with the legacy apps and systems.

Since its introduction 20 years ago, SaaS, from a new technology, has become established and matured into an important part of any enterprise business application systems.  However, one of the most encountered problems for many companies when adopting SaaS is that their corporate data being decentralized and locked in various places. In the age where many businesses are carrying out their Digital Transformation strategies, if Salesforce and their customers are not able to effectively interconnect and exchange data between the cloud apps and legacy system, it could prove to be a significant disadvantages and reduces the return on investment (ROI) of their CRM strategy. Furthermore, many companies are also trying to implement automation of their business with data analytics and AI (Artificial Intelligence), IoT, Mobile & Web Apps development, etc. which require access to the data both in Cloud App as well as from on-premise apps.

As you may already know, back in 2018, Salesforce had acquired MuleSoft (for $6.5 billion) who is one of the world leading API vendors and providers for applications integration solutions. And this proves to be a brilliant business decision made by Salesforce.

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With MuleSoft, Salesforce who is already the global number 1 CRM provider, will be able to help and facilitate their customers in the quest of digital transformations, allowing them to unlock data belong in the old legacy systems, as well as making those data work across systems, between cloud apps and devices.  This will help business leaders to make better, informed decisions and also provide an ultimate connected experiences for other business users. Generally speaking, MuleSoft provides companies with an integration platform to interconnect all their enterprise applications together (both cloud and on-premise), allowing users to access and manage corporate data from a number of different sources within their enterprise application system. As a result, this capacity allows Salesforce to integrate with a plethora of applications in the enterprise applications landscape.

Advantages of using MuleSoft for Salesforce Integration Solution

Usually, for many companies who are still operating with a mix of SaaS and legacy systems, they need to integrate both kinds and automate them in a streamlined way. With such integration needs, many would asked themselves if they should go with MuleSoft or any other vendor. So, what are MuleSoft capabilities and how different is it compared to other integration solution?

Generally speaking, many integration solutions are tailored made and designed to delivering integration as a service and each is developed with its own specificity to fulfill particular requirements of its customers. MuleSoft provides businesses with an integration platform (Mule ESB) allowing companies to connect their enterprise applications together (both cloud and on-premise) exchanging data.

Advantages of using MuleSoft:

  • MuleSoft is user-friendly and it allows developers to deploy applications on cloud easily and quickly;
  • It allows developers to implement complex integration scenarios; MuleSoft enables quick and simple APIs exposure.
  • MuleSoft supports interaction with other platforms via REST or web services; Further, MuleSoft is compatible with almost all major connection and data representation standards.

And, according to MuleSoft:

“The key advantage of an ESB is that it allows different applications to communicate with each other by acting as a transit system for carrying data between applications within your enterprise or across the Internet.”[1]

So, to put it in a simple way, MuleSoft acts as a transit system and helps manages and securely transfer data between all the existing systems in your organization. And this makes MuleSoft stands out among other competitors.

So far, MuleSoft has proved to be one of the most recognized and capable integration platform.

However, this is not to say that MuleSoft does not have any disadvantages, some of MuleSoft Anypoint Platform limitations include:

  • MuleSoft Anypoint is more suitable for complex enterprise integration requirements; Thus, businesses would need to employ experienced MuleSoft developer (with Java experience as well) to help with the integration.

Here, it’s important that companies carefully assess their current IT infrastructure “state” and determine their integration requirements before embarking on looking for the integration solutions capable to meet them. A simple integration scenario probably does not require MuleSoft while a complex one will do. Leveraging the right technology with a correct approach (e.g. process, schedule, type of implementation etc.) is crucial for a successful Salesforce integration.

Conclusion:

There’s a growing trend among enterprises as well as other SME businesses to embrace and adopt cloud computing technology, hybrid cloud is without question a major concern and requirement of many companies in order to derive the maximum out of their investment in cloud.

Our Salesforce Services

Our tailor-made Salesforce services provides integration solutions which helps enhancing connectivity across your IT infrastructure, processes, as well as personnel and information. Our team of certified Salesforce consultants and developers at TP&P will meet with you to evaluate and provide the right implementation type based on your specific business requirements. Whether it’s website, ERP, mobile applications etc. we are more than capable to develop and deploy your new IT architecture connecting all your data sources and applications (both on premise or cloud-based).

Reference:

  1. https://www.mulesoft.com/resources/esb/what-mule-esb