29 Nov 2019
TOP 10 SOFTWARE OUTSOURCING ISSUES AND HOW TO ADDRESS THEM

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TOP 10 SOFTWARE OUTSOURCING ISSUES AND HOW TO ADDRESS THEM

In the past decade, the IT industry has witnessed the rise and fall of many technologies trends. However, one thing remains unchanged is that the demand for software development skills seems to always maintain steadily. Today, with the advent of emerging and innovative technologies such as Blockchain, AI and data science, the software industry is experiencing a significant skill gaps with business organizations finding it challenging to hire qualified software engineers. This leads to the rise in demand for IT outsourcing services, with organizations choose to work with offshore IT services provider.

Not only does software outsourcing solve the challenges of helping business attaining IT expertise in a timely manner, if done right, it can also help freeing up resources and allow business to focus on their core competencies.

Yet, with considerable benefits come outsourcing risks. Not all outsourcing endeavor succeeds, there is always potential issues which may occur and deter the process.

In this article, we will cover some of the common risks found in outsourcing and suggest recommendations based on experience to solve such challenges

IT OUTSOURCING CHALLENGES AND HOW TO OVERCOME THEM

Top 10 challenges of software outsourcing

#1 Finding a reliable IT outsourcing partner

For a success outsourcing undertaking, the first and foremost key aspect is to choose the right outsourcing provider who can understand and provide the solutions that meet your unique business requirements. To phrase it different and in more details, you should choose the vendor whose technical expertise and domain knowledge fit your project, and budget requirements, with a proven development methodology and transparency in delivery process.

Obviously, in order to do so, the first and most important thing is to clearly identify project requirements as well as its goals and objectives. Understanding the metrics for success will help your business to establish the needed criterion for choosing the right outsourcing vendor.

#2 Outsourcing Process

The next challenge in IT outsourcing is to understand the process of outsourcing so that you can manage the project effectively. It’s important to establish realistic outsourcing goals for both the software company and the development team. For example, you may need to consider the following aspects such as development methodology, timeline and milestones of achievement, product time-to-market, as well as post-Live support and/or maintenance.

A reliable outsourcing partner will be able to make it easier for you by providing guidance on each stage of the project. More specifically, they will work closely with your team to identify requirements, develop a thorough market research, and provide recommendation on technologies and specialists for your project. Furthermore, based on experience working on similar project to yours, the potential vendor will share their particular domain knowledge that is applicable to your project and ensure the adoption of best practice in your project development.

#3 Outsourcing for Non-technical Entrepreneurs

For non-technical entrepreneurs, outsourcing might require you to spend a little more time and effort in researching and planning. For example, outsourcing of emerging technologies such as Machine Learning or Blockchain will differ from other popular technologies outsourcing. Having understanding of the difference in technology requirements for your project will allow you to choose the right vendor that can meet your particular business requirements.

Read more about:

Cross-platform app development outsourcing

Data Analytics outsourcing

AI & Machine Learning development outsourcing

Blockchain development outsourcing

Another important thing is to find a vendor with expertise in the area you plan to outsource. They need to have a proven record and portfolio. You can look for specific lists of companies with experience in a given field.

Generally speaking, not any vendor can offer all the expertise that clients may ask for. So, it’s critical that you find a vendor with the necessary technical skills and experience in the area needed of your project. It’s best to ask beforehand and also look for the list of outsourcing companies with specific expertise in the technology you need via IT business directory site such as Clutch, or Upfirms.com

In addition, depends on the project size, you should try to look for outsourcing vendor that can be the right fit of your project size. Some vendor only take on project of medium to large scale, while some prefer projects of small to medium scale. For instance, a client who is a startup or mid-size firm shouldn’t to look to outsource their project to a large vendor who may charge a higher rates compared to other firm of smaller size.

#4 IT Outsourcing Risks factors

Outsourcing helps business solves the IT shortage talent and quickly fill in the gap of specialists expertise. However, together with benefits, organizations will be required to give up a part control on their existing business processes.

Sudden introduction of changes into current operations may prove risky to some businesses. With proper planning, businesses will be able to choose the right vendor as well as the suitable cooperation model, business will be able to minimize such risks.

Find details in How to avoid risks when outsourcing software development.

#5 Legal Complications

With IT outsourcing, you are expected to hand over the control of your business process with might include trade secret, business data, and intellectually property. Thus, adequate legal protections such as confidentiality, data security, and intellectually property law etc. should all be taken care of in advanced.

Regardless of the cooperation model (fixed cost, offshore development center, time and material, etc.) chosen, you should always go through all the contract terms carefully to prevent any legal complications arise in the future.

Another equally important aspect is the regulations and laws compliance on various business industry, for example, HIPAA (healthcare), KYC and PCI DSS (Fintech, Finance), GDPR etc. the outsourcing vendor chosen should be qualified to work and comply with such regulatory compliance.

#6 Keeping the specialists on the project

Turnkey solutions and employees turnover rates are among the two key factors that every organization should look for in their outsourcing vendor. People may come and go, but being able to quickly fill in the vacant, especially ones with niche expertise, will allow a smooth cooperation and keep the project running. An outsourcing vendor that can attract and keep top talents shows a quality that they are an established organizations that can provide top IT talents building quality product.

So, for starters, you should hire the right people with specialist skills in the early stage of outsourcing. Additionally, retaining employees for a project sometimes require output from client company team. Clients can contribute to creating a good working relationship between the on-site and offshore team through frequent online call, providing constructive feedback on their work, proper planning etc. so that employees feel like they belonged and can integrate well to the project development.

#7 Confidentiality Agreement

A reliable software outsourcing company understands the importance of their clients' intellectual property as well as other data protection requirements related to the project development. 
Thus, and NDA (non disclosure agreement) should always be required, in order to protect trade secret and confidential information. 

Additionally, it's essential to keep in mind that the ownership of intellectual assets created by your outsourcing partner actually belong your organisations. An NDA, is therefore, recommended to be signed before the start of the outsourcing partnership. 

#8 Budget

Cost-effectiveness is not the only reason that lead business to outsourcing, but cost always plays a critical role in outsourcing decision. Successful outsourcing allows businesses to control budget through accessing of cheaper IT labor cost. However, instead of going for the cheapest option, you also need to consider the quality factor of final product, where it make or break your project.

Remember to set realistic goals and not compromise product quality by going for the cheap cost. Sometimes, a cheaper cost would end up costing you more in time and trouble later. In order to avoid going over budget, while not compromising product quality, it’s recommended to consider some of the following factors, including: clearly identify requirements and choosing the suitable model of engagement before finalizing on the contract. Additionally, a carefully managed project will be more difficult to go over budget than a poorly managed one.

#9 Change in scope of work

Many years ago, business organizations can sign their outsourcing contract with a software development company without not much changes occur. However, things have become a lot more complicated and different, especially with the introduction of innovate and advanced technologies. Today, more often than not, it’s likely that changes in business requirement will occur, leading to change in the scope of work.

Some IT outsourcing vendor is flexible in allowing changes in the later stages of the project while some are not. Ideally, you should choose vendor that allow changes in scope of work and can also efficiently accommodate such changes. Specifically, select firms with adequate development team capacity and employ Agile methodology with a suitable engagement model meeting your particular requirements for a balance mix of Agility, quality, and budget.  

#10 Others: Cultural Fit, Communication,

One of the issues when it comes to outsourcing is the difference in time-zone, geography, and culture which collectively make communication becomes difficult. Yet, by leverage communication tools such as Skype, Zoom, and other tasks tracking tool such as JIRA or Trello, communication and project management would become easier.

In particular, it is important to find an IT outsourcing company that would be a great cultural fit for your organization, along with work ethics and communication.

If you are interested in outsourcing software development project to Vietnam, we recommend reading: Software outsourcing destination – Vietnam, a highly promising market.

Additionally, when working with remote outsourcing team, you should have a communication schedule in place to keep track of progress, providing feedback and align schedule effectively.  

Conclusion

With the demand for software outsourcing is expected to grow strong in the coming years, IT outsourcing, as a result, will also stay relevant as a solution for businesses to address the problem of skill gap in advanced technologies. All in all, outsourcing provides many benefits for businesses including lower development costs, quick access to IT expertise, and many more.

In particular, not only many tech giants such as Intel, and Microsoft have successfully outsourced their IT development projects to Vietnam and gained significant benefits from it, but also small to medium businesses can outsource and achieve the same benefits.


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